FAQs

No. Medicaid is accepted only for our Children and Family Services (Connecticut Husky). Adult psychotherapy is not billable to Medicaid at this time. If you're a Medicaid-insured adult seeking care, we're happy to point you toward providers and community resources who can help.

You have two options. You can pay privately at our published self-pay rates, or you can request a superbill — an itemized receipt you submit to your insurance for possible out-of-network reimbursement. Reimbursement varies by plan, so call your insurance's member services line ahead of time and ask about your out-of-network mental health benefits.

Therapy Nook works with adults navigating anxiety, depression, trauma, grief and loss, life transitions, relationship challenges, identity, cultural stress, and burnout. Care is evidence-based, culturally affirming, and tailored to your story — not delivered from a script.

Sergena is a Licensed Clinical Social Worker with a certificate in clinical supervision. She supervises pre-licensure clinicians (LMSWs working toward LCSW), newly-licensed clinicians building foundational skills, and mid-career clinicians seeking case consultation or a values-aligned outside perspective.

Clinical care coordination is a paid consultative service that helps you or your family make sense of a complicated care situation — and build a real plan for it. When someone you love needs mental health treatment, medical care, or long-term support, the amount of research required is overwhelming: which providers accept the insurance, what level of care is appropriate, which programs actually have openings, what happens after the hospital discharge, how to afford it, and how to keep the whole picture from falling apart while you're also trying to work and live your life.

Sergena has spent years working across the continuum of care — inpatient psychiatry, hospital case management, community-based services, and private practice. Care coordination puts that full expertise on your side of the table. She takes the time to understand the medical, psychiatric, financial, and family context, does the research between sessions, and delivers a written plan with concrete referrals you can actually act on.

It's the difference between being handed a list of phone numbers and being handed a strategy.

No. Clinical care coordination is a private-pay consultative service and is not billable to insurance or Medicaid. This is intentional — insurance-covered care coordination is typically tied to a specific hospital, agency, or insurance plan, which limits whose interests get represented at the table. By keeping this service private-pay, Sergena works entirely for you: her research, recommendations, and referrals are shaped by your family's situation, not by what a payor will authorize.

The rate is $100 per 60-minute session. Most families use anywhere from one to a handful of sessions depending on the complexity of the situation. You'll always know the cost before you commit to additional time.

Common topics include trauma-informed care, cultural humility, navigating life transitions, resilience, the psychology of high-effort coping (Superwoman Schema, John Henryism), Black mental health, and clinical topics for professional audiences. Custom topics are welcome — if it's in Sergena's clinical wheelhouse, we can build content around it.

The earlier the better — Sergena's calendar fills 2–3 months out for custom engagements. For simpler formats or shorter turnarounds, reach out and we'll do our best.